Help and contact
Something not working, or not sure how something is meant to work? Here is how to reach a person.
Write to us
- General help, account trouble, anything else: support@megun.community
- Privacy questions, or a request to see or delete your data: privacy@megun.community
- Abuse, safety, or anything involving a child: abuse@megun.community
What to include
Tell us what you were trying to do, what happened instead, and roughly when. If it is about a specific post or listing, send the link.
Never send us your password. Nobody here will ever ask you for it, and any message that does is not from us.
When you will hear back
This platform is run by the community, not by a call centre. We aim to answer within two working days, and faster for safety matters. Requests about your personal data are answered within 30 days, as the law requires.
Common things
- No sign-up email: check your spam or junk folder first, then use the resend link on the sign-in page.
- Forgotten password: use "Forgot password" on the sign-in page. The link we send is valid for one hour.
- Want your data, or want to leave: your profile has a data section — you can download everything and close your account there yourself.
- Someone is posting something they should not: use the report action on the post itself, so the moderators get the context.
In an emergency
Contact the Kenyan emergency services on 999 or 112, or your area chief, directly. This platform is not monitored around the clock and must never be your first call when someone is in danger.